In the summer of , I spent driving my grandmother to a specific branch of a commercial bank in the suburbs. I had checked the hours on my phone while we were finishing tea. The search result appeared at the very top of the screen, encased in a clean white box with a “directions” button and a “call” icon. It was the first result, the primary answer provided by the world’s most sophisticated information retrieval system.
When we arrived, the building was a hollowed-out shell. The windows were covered in brown paper, and a small, weathered sign informed us that the branch had consolidated with another location three miles away prior. I had made the mistake of equating prominence with accuracy. I assumed that because the information was the most visible, it was also the most current.
The results page shows rank but hides the date the page last worked. This